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« Presentation: the Strategy and Marketing of Accounting and Professional Service Firms | Main | Service Quality in Legal Services: Emotion important for some clients »
03/08/2010
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Great paper. I like your comment on Twitter being around in 5 years. If its not Twitter, it will be someone that does the sharing model better. The sharing notion won't be going away.
Posted by: Mark Delfeld | 05/05/2010 at 12:41 AM
Many thanks Mark, I agree with you. The sharing notion is here to stay and firms need to combine traditional deployment methods with Web 2.0 approaches.
Posted by: Robert Sawhney | 05/05/2010 at 09:39 AM